GuernseyIsland Graph

Channel Islands Financial Ombudsman (CIFO)

Claim this listing

Professional Service

Story

Legislation came into full force on 16 November 2015 in both Jersey and Guernsey. Douglas Melville appointed as first Principal Ombudsman on 1 June 2015, term renewed in 2020 and 2025.

Channel Islands Financial Ombudsman (CIFO) is a free, independent statutory body established in 2015 under the Financial Services Ombudsman (Bailiwick of Guernsey) Law 2014 and its Jersey equivalent. It resolves complaints about financial services provided in or from the Channel Islands, with jurisdiction over Jersey, Guernsey, Alderney, and Sark. Jointly appointed by the States of Guernsey and the Government of Jersey, CIFO offers complaint resolution, mediation, and investigation services at no cost to complainants. Douglas Melville serves as Principal Ombudsman and CEO. —

Specialises in1

Each capability links to every business in the Baliwick that shares it.

Dispute resolution

Advice and representation in resolving disagreements outside formal court proceedings.

From their website

Complaint resolution

Quick facts

Legal form
Statutory Body
Established
2015 · 11 years
Coverage
Bailiwick Wide
Industries served
Government, Financial Services

People4

  • Douglas Melville — principal ombudsman and chief executive
  • Antony Townsend — Board Chair
  • Rob Girard — Board Vice Chair
  • Hayley North — Board Director

From their website

Original phrasing from their website — lines covered by a capability above appear within its card.

  • Financial complaint resolution
  • Mediation
  • Investigation of financial services disputes
  • Consumer enquiry handling

Credentials

Certifications

  • Ombudsman Association member
  • Cyber Essentials
  • EU FIN-NET Official Observer & Affiliate
  • INFO Network member

Contact

Phone
+44 1481 722218
Email
enquiries@ci-fo.org
Website
ci-fo.org
Social
Address
PO Box 114, Jersey, Channel Islands, JE4 9QG

History2

Key dates and recorded company events for Channel Islands Financial Ombudsman (CIFO).

  • 2015—Douglas Melville appointed as first Principal Ombudsman
  • 2015—Legislation came into full force in Jersey and Guernsey

Compiled from public sources — mistakes are possible. If something here looks wrong, let us know.

Also in Justice & Courts

See all 11 Justice & Courts in Guernsey →